Prime Bath Chicago's Guarantee

When Prime Bath Chicago was created, we set out to provide households with a simple alternative to the hassle and sky-high costs of traditional home renovations. Remodeling your bathroom should be an exciting time, and it can be when you work with the right partner.

We are committed to delivering the best product, the best service, and the best overall experience in the bathroom remodeling industry. We stand behind our commitments – we guarantee it!

We pledge to respect YOU

  • We will be on time to your design consultation appointment. Nothing is more frustrating than waiting for a company to show up. We know that your time is valuable and if for some reason we are not on time, we will credit you $100 off your quote. No excuses, no exclusions.
  • We will be on time to install your new bathroom. Again, we will respect your time, and if for some reason we are late, we will credit you $100 off your purchase.
  • We will respond in a timely manner to any service issues. If you have any service issues or questions/concerns, please contact us! Our staff is always ready to help, and if you need a service appointment for any reason, we will schedule it with you for a convenient date and time. We will absolutely NOT “play it by ear.” Many other companies don’t treat service requests with the appropriate urgency and will tell you things such as “we’ll try to send someone out on Wednesday afternoon if they finish their job that morning.” We all know how that ends up. No one ends up coming to resolve YOUR issue, and you waste hours of your valuable time waiting for someone to arrive. That is not how we conduct business at Prime Bath Chicago. We respect your time and will schedule any service appointments quickly and professionally.

We pledge to respect YOUR HOME

  • We will make sure your home stays CLEAN. One of the main reasons home remodeling has a negative reputation is because all too often your home is left in worse condition than before the remodel by companies who view your home as a “jobsite.” We understand that your home is your pride and joy and in most cases your most valuable possession. We pledge to treat it as such. We will take the extra steps to make sure it is clean and protected before we begin installing your new bathroom, and we will clean up everything after the installation is complete.
  • We will show you that we are fully insured with both liability insurance and worker’s compensation. No one expects things to go wrong, and most of the time they don’t, but that’s why it’s called insurance. If something should go wrong, you do not want to discover at that point that you have been working with a company that is not properly insured. Some other companies say they are fully insured but are not. We are, and we will provide you proof of our insurance documentation, so that you can rest assured.
  • We will make things right. Another reason the home improvement industry often suffers from a poor reputation is that once you have paid for a project, some companies view your project as a ‘cost,’ with the objective suddenly becoming to finish as quickly as possible, cutting corners in the process. We will not do that. We believe in doing things right, and we will review the end-of-project review form with you BEOFRE beginning the installation of your new bathroom. If you cannot rate us as “Outstanding” on any criteria at the end of the installation, please tell us, and we will make it right. We do not believe in “good enough.”


We pledge to respect YOUR HOME

  • We will provide you with the Prime Bath Chicago Product Warranty. Our commitment is to provide you with the best products. If for any reason there is EVER a problem with our remodeling products, you have the peace of mind knowing that they are covered by our warranty for as long as you own your home.
  • We will transfer your warranty to a new owner if you sell your home within two years of the installation of your new bathroom. This is a definite value you can include with your home if you choose to sell it.